These can give an attacker access to an account after the hacker phishes for your credentials. Then it occurs to you, maybe PayPal’s detected some fraudulent activity associated with some of your customers’ accounts? Maybe some of them are involved in sketchy practices like money laundering?Īt that moment, your friend texts you an article about PayPal data breach concerns he found on CyberNews. “Nahhh… c’mon, man,” you think to yourself. You get a text from a buddy with whom you’ve been sharing this fast-breaking development, “What? Payback for voting for Trump or something?” At that moment, you realize that you did make some political donations last year using PayPal. “What did I do?” You’re sure, this has got to be a big mistake. It’s critical for a product-based enterprise, such as yours, to make it easy for the more than 3,000 customers that do business with you. PayPal also affords the ability to execute wire transfers within their single platform. In addition to all the major credit cards, you offer PayPal as a convenience to your wholesale customers, as well as retail ones, on your website. Your international customers are all over the planet – Mexico, Brazil, Holland, South Korea, The Philippines, Indonesia – to name just a few countries. You calculate that your business runs close to $1,000 per day in transactions through PayPal. Frustrated, angry and disgusted, you end the call while scratching your head. He promises they’ll provide you with more information. Finally, when asked about PayPal holding hostage for 180 days the several thousand dollars in your account, Jim reassures that you’ll be contacted by the Resolution Center in about a week. There’s no supervisor available to whom he can transfer your call. He has no access to any information that may shed light on the cause for the shuttering of your account. Not very transparently, the only answers that the well-spoken Jim is able to provide are nothing more than a read-through of the email you already got. A thought flashes, isn’t PayPal in San Jose, California? Never mind. Not surprisingly, Jim has a distinct East Indian accent. ![]() After a litany of computerized, answering system questions and voice-activated prompts, a long sequence of tips regarding phishing spoofs and how to report them, and more waiting accompanied by an additional droning of recorded answers to multiple PayPal questions, a human, identifying himself as Jim, picks up after 11 minutes and 43 seconds. It takes a minute to find a customer service phone number you can actually call – phew! Try finding one on Facebook, Apple, or innumerable other big websites. Has your account been hacked? Is this a phishing expedition? Is there fraudulent activity on the account as a result of a hacker’s actions? You sell a California agricultural product, ferchrissakes! Out of the blue, how can PayPal shut you down without so much as a warning? That’s not how large American corporations do business, is it? You lean back in your chair mumbling, “What the hell is going on?”Ī flurry of thoughts rush through your head. The familiar, blue Log in to PayPal button placidly rests below the message. ![]() After that, we’ll email you with information on how to access your funds. If you have funds in your PayPal balance, it will be held for up to 180 days. You can still log in and see your account information, but you can’t send or receive money. Any bank or credit card information that’s linked to your PayPal account cannot be removed nor can it be added to another account. As a result, we can no longer offer PayPal services to you. Confusion builds as you read on.Īfter a review, we decided to permanently limit your account as we found potential risk associated with it. Your brain struggles to compute the subject line: YOU CAN NO LONGER USE PAYPAL. Probably just another update to their constantly changing user agreement. You open your email to scan the orders that came in over the holiday weekend. – Headline introducing the About section on PayPal’s website ![]() “We believe every person has the right to participate fully in the global economy.”
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